Face Clinik
Privacy Policy

Effective Date: 9 July 2026

At Face Clinik, we are committed to protecting your privacy and handling your personal information responsibly. We understand the importance of confidentiality and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our clinic, use our website, or interact with us.

Information We Collect

We may collect personal information including:

• Your name, date of birth and contact details.

• Medical history, health information and treatment records.

• Medicare or health fund information (where applicable).

• Payment and billing information.

• Emergency contact details.

• Photographs taken before, during or after treatment (with your consent where required).

• Information you provide through enquiry forms, appointment bookings or consultations.

• Website usage information collected through cookies and analytics.

Health information is considered sensitive information under Australian privacy law and is handled with additional care.

How We Collect Your Information

We collect information when you:

• Book an appointment.

• Complete patient forms.

• Attend a consultation or treatment.

• Contact us by phone, email or our website.

• Subscribe to our communications.

• Interact with our social media pages.

• Visit our website.

Where practical, we collect information directly from you. In some circumstances, we may receive information from your referring healthcare practitioner or another authorised person with your consent.

Why We Collect Your Information

We collect and use your information to:

• Provide safe and appropriate treatments.

• Assess your suitability for procedures.

• Maintain accurate clinical records.

• Communicate with you regarding appointments and follow-up care.

• Process payments and manage accounts.

• Meet legal and regulatory obligations.

• Improve our services and patient experience.

• Send marketing communications where you have consented to receive them.

Disclosure of Personal Information

We may disclose your personal information where necessary to:

• Healthcare professionals involved in your care.

• Pathology or diagnostic providers (if applicable).

• Payment service providers.

• IT and software service providers who assist us in operating our business.

• Government authorities where required by law.

• Our professional advisers, insurers or legal representatives where appropriate.

We do not sell your personal information to third parties.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure practice management systems and, where necessary, in physical records kept in secure facilities.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to your personal information or ask us to correct inaccurate or incomplete information.

Requests should be made in writing using the contact details below. We may require proof of identity before providing access.

Website Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings; however, some website features may not function correctly.

Marketing Communications

From time to time, we may send you information about our services, promotions or educational content if you have agreed to receive these communications.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

Clinical Photography

With your consent, we may take clinical photographs before and after treatment to monitor your progress and maintain accurate medical records.

These images remain confidential and will not be used for marketing or promotional purposes without your separate written consent.

Third-Party Websites

Our website may contain links to external websites. Face Clinik is not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

The latest version will always be available on our website.

Important Notice

Face Clinik complies with the advertising requirements of the Australian Health Practitioner Regulation Agency (AHPRA) and the Therapeutic Goods Administration (TGA).

As required under these guidelines, we do not advertise or promote prescription-only medicines or treatments on our website. Where clinically appropriate, these treatment options may be discussed during a private consultation with a qualified healthcare practitioner.